Privacy Policy
Last updated: August 7, 2026
Fluxat is a customer support product operated by DILIGENS LOGISTICS SERVICES ("we", "us"). The service is available at app.fluxat.ai. This policy describes how we handle information when merchants use our service and when end-users contact merchants through connected channels (including Facebook Messenger and website chat).
Information we process
- Merchant account data — names, emails, team roles, and configuration you provide when using the dashboard.
- Conversation data — messages, attachments, contact profiles, and metadata needed to operate support inboxes.
- Channel data — when a merchant connects Facebook Messenger, we receive messages and profile information Meta sends to our webhook on behalf of that Page.
- AI processing — when enabled, conversation content may be sent to configured LLM providers to generate draft or automated replies.
How we use information
- Provide, secure, and improve the Fluxat service.
- Route conversations to the correct merchant account and assigned agents.
- Operate AI-assisted replies only as configured by the merchant.
Sharing
We do not sell personal data. We share data only with infrastructure and service providers necessary to run the platform and when required by law.
Retention & deletion
Merchants control their conversation and contact data within their account. End-users may request deletion via the merchant or through our Data Deletion instructions.
Contact
For privacy questions: support@fluxat.ai